Hiring and Managing Franchise Employees
As a franchise owner, your greatest asset is your staff. Along with your customers, these are the people who can best help you realize your dream of owning a successful business. Your employees are an extension of yourself, and they ensure that the daily operations of your business run smoothly even when you're not there to oversee every detail.
Hiring and managing employees is an involved process that requires your full attention, especially when you're first starting out. Although it can feel intimidating at first, the hiring and managing process does not have to be complicated. It can be broken down into four basic parts: 1) Interviewing, 2) Training, 3) Work Environment, and 4) Employee Incentives.
1. Interviewing Prospective Employees
The reason you are interviewing is because you have a need in your business that can only be met by hiring another employee. Your objective when interviewing prospective employees should always be to hire the best possible candidate for the job. Ideas for making this process go smoothly include:
Once you've hired your new employee, the next thing you need to do is train that person. This involves giving clear instructions that detail what you expect from them. The objective is to train an employee to fulfill the needs of the business. In a franchise, you are imparting the training you received from the franchisor along with your own personal experience and expertise. Training ideas include:
[Source: AllBusiness.com]
Hiring and managing employees is an involved process that requires your full attention, especially when you're first starting out. Although it can feel intimidating at first, the hiring and managing process does not have to be complicated. It can be broken down into four basic parts: 1) Interviewing, 2) Training, 3) Work Environment, and 4) Employee Incentives.
1. Interviewing Prospective Employees
The reason you are interviewing is because you have a need in your business that can only be met by hiring another employee. Your objective when interviewing prospective employees should always be to hire the best possible candidate for the job. Ideas for making this process go smoothly include:
- Create a job description that identifies the most important qualifications your ideal candidate should possess. Include salary and benefit information.
- Collect résumés of prospective employees through such avenues as employment agencies, trade journals, newspapers, the Internet, and through networking. Go through the résumés and select the ones with the best qualifications.
- Be prepared with questions to ask during the actual interview. Review the information listed on the résumé to verify its accuracy. Listen carefully to how each person answers your questions, and observe if they have a positive and professional attitude.
- Before making your final selection, let representatives of the franchisor or some of your key employees (particularly those who would be working with the new employee) interview the candidate. Don't rush your decision. Choosing the best person for the job is important to the success of your business.
Once you've hired your new employee, the next thing you need to do is train that person. This involves giving clear instructions that detail what you expect from them. The objective is to train an employee to fulfill the needs of the business. In a franchise, you are imparting the training you received from the franchisor along with your own personal experience and expertise. Training ideas include:
- Allow employees on-the-clock reading time to familiarize themselves with the business's operations manual and other key reference materials.
- Give specific examples as to how you want things done (a model of good performance). After you demonstrate something to your employees, have them repeat it under your supervision to show that they have understood. Be clear as to what you expect from them.
- Don't overwhelm people. Have a training program that lets employees assimilate information and tasks at a gradual and steady rate rather than expecting them to remember everything the first day.
- Provide ongoing training to your employees so that they are continually getting better at their jobs.
[Source: AllBusiness.com]
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