Sunday, September 30, 2012

How Do I Frame Character Questions During Behavioral Interviews?

How Do I Frame Character Questions During Behavioral Interviews?
I want to start adopting the behavioral interviews concept, but am having trouble thinking up suitable questions to learn about character traits. Which behavioral questions will help me get information necessary about traits such as high energy level, integrity and ownership?—Character Counts, education, Cairo, Egypt
 
Behavioral interviewing is based on the assumption that one's past behavior is an excellent indicator of the actions that person will take, and the results he will generate, in the future under similar circumstances. Behavioral-based interview questions enable you as the interviewer to focus on how a candidate handled a real-life situation in the past, instead of how the person might handle a hypothetical situation in the future.
The typical behavioral interview question is based on the following framework: Problem/Situation –> Action –> Result. Ask candidate to outline a problem or situation they have faced that highlights the skill, trait or core competency you are seeking (problem/situation). Then, ask candidates to describe the action they took and the results it generated.
You can apply this technique to any question you find relevant to the role for which you are hiring by putting it in this problem/situation-action-results framework. For example, if you are looking to define integrity, you could ask the candidate to describe an actual situation or problem in their professional past that tested their integrity, what action they took, and what results they obtained.
Ordinarily we encounter two challenges when using this type of questioning. First, if the candidate is unable to come up with a similar situation or problem, it can take serious probing on your part to find it. Of course, that process in and of itself can be revealing about your candidate. Second, a candidate can potentially reframe your question to make some unrelated point about him or herself. When that happens, I simply redirect them to the original question.
If you are looking for character traits, an excellent complement to behavioral interviewing is personality and style testing. There are many excellent tools on the market to help you identify perfect candidates for your jobs.
 
 
[SOURCE: David Peck, Leadership Unleashed, San Francisco, July 10, 2006]
 

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